RSCA, Document Management, and Computerworld Honors Laureate, 2009
RS Computer Associates, LLC was the Document Management Partner hired by Deloitte for the Electronic Adjudication Management System (EAMS), used by the Division of Workers’ Compensation (DWC).
In short, RSCA led the charge to enable the paperless transition. Here are the highlighted, immediate, successes:
- Before EAMS: The paper case file is needed for any review of case information, which means only one person at a time can access the file
- After EAMS: Multiple users in multiple locations can simultaneously access the case file. For example, a disability rater in Oakland and a supervisor in Van Nuys can simultaneously review and make decisions on a case
- Before EAMS: The judge in each DWC district office courtroom needs the paper case file in hand to adjudicate a case
- After EAMS: DWC courtrooms are equipped with computers to allow judges and case participants access to EAMS
- Before EAMS: Paper case files are housed in a single location, whether a DWC district office or the State Records Center, and it takes time to retrieve and physically transport the file
- After EAMS: Case file is electronic and accessible instantly by anyone needing it
- Before EAMS: Case files can comprise hundreds of sheets of paper and are heavy and difficult to move
- After EAMS: Case file is electronic and requires no lifting or postage to transport
- Before EAMS: Each DWC district office has a single calendar book for court cases, and only one employee in that office can use it at any time
- After EAMS: Any DWC employee can look up any court calendar electronically in EAMS
- Before EAMS: Case participants have to go to a DWC district office to see case documents
- After EAMS: Case participants in the e-forms trial can view documents on line in EAMS
- Before EAMS: Printing checks for injured workers receiving benefits from the Uninsured Employers Benefits Trust Fund or Subsequent Injuries Benefits Trust Fund takes four hours
- After EAMS: Special fund check printing takes an hour
To read the whole story: http://www.dir.ca.gov/dwc/dwc_newslines/2009/Newsline_24-09.html